These Terms & Conditions apply to all patients booking consultations or receiving treatment through RE Medical Services Ltd.
Please read the eligibility criteria carefully before booking.
Weight management treatment is available only to adults who meet clinical eligibility requirements.
You must have:
A Body Mass Index (BMI) of 30 kg/m² or above
or
A BMI of 27 kg/m² or above with at least one obesity-related medical condition
We do not prescribe for cosmetic weight loss or for individuals with a healthy BMI.
If you do not meet these criteria, we will not be able to proceed with treatment.
You are responsible for checking your BMI before booking. You may calculate your BMI using the NHS BMI Calculator.
If you knowingly book a consultation despite not meeting the eligibility criteria, your consultation deposit will be retained.
Final suitability is determined following structured clinical assessment. Meeting BMI criteria does not guarantee treatment.
For individuals from certain ethnic backgrounds, cardiometabolic risk may occur at lower BMI levels. This includes people of South Asian, Chinese, Black African and African-Caribbean heritage.
Adjusted thresholds may be considered during clinical assessment where clinically appropriate.
Eligibility decisions are made based on individual medical review and professional judgement.
A £30 consultation deposit is required to secure your appointment.
If treatment is clinically appropriate and you proceed, the deposit is deducted from your treatment cost.
If we determine that treatment is not clinically appropriate, the deposit will be refunded.
If you choose not to proceed following consultation, the deposit is retained as the consultation fee.
Failure to attend your appointment or cancellation with less than 24 hours’ notice will result in the deposit being retained.
Treatment is provided only following comprehensive clinical assessment.
RE Medical Services reserves the right to:
Decline treatment where clinically inappropriate
Pause or discontinue treatment where safety concerns arise
Decline treatment where expectations are not clinically realistic
Require consent for GP communication
Prescribing decisions are based on clinical judgement and regulatory standards.
Prices are subject to change at any time.
The price confirmed during consultation takes precedence over website pricing.
Treatment pricing may include (where applicable):
Clinical consultation
Prescription and medication
Follow-up review appointments
Access to structured support resources
Fees exclude:
Additional medication not discussed at consultation
Additional prescriptions beyond the agreed treatment plan
Services outside the agreed scope of care
Payment must be received prior to prescription being issued.
We accept:
Bank transfer
Visa
Mastercard
Debit cards
Maestro
We do not accept cheques.
All card payments are processed securely via PCI-compliant providers.
Medication supplied via private prescription cannot be refunded once dispensed.
Consultation fees are non-refundable once the consultation has taken place.
We understand that circumstances may change. Please provide at least 24 hours’ notice if you need to cancel or rearrange your appointment.
Cancellations with less than 24 hours’ notice or non-attendance will result in loss of the consultation deposit.
Your personal data will be used solely for the purpose of providing medical services and associated clinical care.
Information may be shared with other healthcare professionals where necessary for safe and ongoing care, including your GP (with consent).
RE Medical Services Ltd is registered with the Information Commissioner’s Office (ICO) and complies with UK data protection legislation.
Marketing communications will only be sent where consent has been provided. You may opt out at any time.
Information on this website is provided for general educational purposes only and does not replace individual clinical assessment.
It does not constitute medical advice and should not be relied upon as a substitute for consultation with a qualified healthcare professional.
We are committed to providing safe and professional care.
If you wish to raise a concern or complaint, please contact:
All complaints are managed in accordance with our formal complaints procedure and reviewed as part of our clinical governance framework.
If you remain dissatisfied following our response, you may contact the Care Quality Commission (CQC).