We are committed to providing safe, professional and accountable care.
If you have a concern or wish to make a complaint, we encourage you to contact us as soon as possible.

You may raise a complaint via: Email, Telephone or Website contact form

Please provide as much detail as possible, including:
A clear description of the concern
Relevant dates
Individuals involved (if applicable)
Any supporting information

All complaints are handled confidentially and investigated thoroughly.

Our Response Timeframes
All complaints are acknowledged within 5 working days.
A formal investigation will be initiated promptly.
We aim to provide a written response within 28 days of receipt.

If additional time is required due to the complexity of the complaint, we will inform you and provide an updated timeframe.

If You Remain Dissatisfied
If you are not satisfied with our response, you may request further review.

You may also contact the Care Quality Commission (CQC) for information about regulated services. The CQC does not resolve individual complaints but monitors standards of care.

Details of our full Complaints Policy are available upon request.